Reactive Support

We provide a range of IT support services across the spectrum of technologies, whether that be in the office, at home or on the move which are delivered through:

Telephone Support

• Access to IT support for all your staff for applications, PC/laptop and peripheral problems – both in the office and away from the office.

Remote Desktop Assistance

• Prompt remote support using the latest technology from LogMeIn.  Allows us to maximise efficiency and ensures problems are often fixed with the minimum fuss and disruption

On-site Support

• When telephone and remote support is exhausted and a problem cannot be resolved without a visit, on-site engineering assistance is at hand within a committed Service Level Agreement

Gold Contracts
Guaranteed same business day onsite response for all calls received by 3.30pm

Silver Contracts
Guaranteed next business day onsite response for all calls received by 3.30pm